Osteopaths Clinic in Bath, UK
Call us today on 01225 282336

Osteopathic Patient Charter

The London Road Clinic Patient Charter

Happy People. The Patient Charter

At The London Road Clinic, our aim is to provide each of our patients with the same high quality of osteopathic assessment and treatment. We have therefore decided to follow the Institute of Osteopathy’s Patient Charter. This document will demonstrate the standards of care patients will receive when visiting the Clinic.

  1. Your osteopath will provide treatment and care that reflects your needs. This includes explaining your diagnosis and the proposed treatment, as well as how  to manage your condition and help prevent recurrence.
  2. Your osteopath will treat you with dignity and courtesy, respecting your beliefs and values without discrimination.
  3. Your osteopath will explain the treatment options open to you, agree a course of action with you and obtain your consent before starting treatment. You  may also withdraw your consent to treatment at any time.
  4. Your osteopath will explain to you the cost of each consultation and treatment, including how many future treatments you might need.
  5. Your osteopath will ensure that their advice, care or treatment is safe and appropriate to your needs. If necessary, including involving or referring you to  other healthcare professionals such as your GP, a consultant or others.
  6. Your osteopath will ensure a safe and comfortable environment for your treatment. This will include ensuring that all premises and equipment used are  clean, suitable and properly used.
  7. Your osteopath’s practice will only employ suitably qualified and appropriate staff to ensure that you receive a high quality experience, advice and care.
  8. Your osteopath will be able to provide details of the practice complaints procedure on request. Any complaint will be properly investigated  and appropriate action taken.
  9. Your osteopath will ensure your personal details and health records will be kept strictly confidential. This information will not be disclosed without your  written consent unless your osteopath is required to do so by law.
  10. Your osteopath will be open and honest with you should anything go wrong while they are caring for you.

Contact Us

The London Road Clinic
2 Lower East Hayes
Bath BA1 6AN

Tel: 01225 282336
Email: info@thelondonroadclinic.com
Twitter: @TheLRClinic
Facebook: thelondonroadclinic

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